District of Columbia Pepco Consumers:

The District of Columbia has recently experienced major power outages. As a result, the Office of the People’s Counsel (OPC) is conducting this survey to: 1) determine the frequency and duration of power outages affecting your neighborhood, 2) gauge the quality of Pepco’s response to your outages, 3) gather consumers’ opinions on whether placing more of Pepco’s power cables underground would make service more reliable and 4) develop a profile of the customers and communities affected by power outages.

This survey can be completed in 2 minutes or less. Please answer all questions that are applicable to you. OPC will use the results of the survey to supplement the public record and to inform policy and decision makers.

We thank you for helping OPC to represent the interests of all consumers in the regulatory process.

Contact www.opc-dc.gov (202) 727-3071


Question Title

* 1. Are you a District of Columbia Pepco customer?

Question Title

* 2. If yes, what is your zip code?

Question Title

* 3. Did you experience power outages on June 22 and/or June 29, 2012?

Question Title

* 4. How long were you without service due to the June 22 outage?

Question Title

* 5. How long were you without service due to the June 29 outage?

Question Title

* 6. Were you able to report your outage to Pepco?

Question Title

* 7. When you called, did you:

  Yes No
Talk with a customer service representative?
Listen to a recorded message?

Question Title

* 8. How do you rate your customer service phone experience?

Question Title

* 9. What do you think caused your outage

Question Title

* 10. Does your neighborhood experience frequent power outages?

Question Title

* 11. How many times in the past year has your neighborhood lost power?

Question Title

* 12. When do the outages occur? (Check all that apply)

Question Title

* 13. During which types of weather do your outages occur? (Check all that apply)

Question Title

* 14. How do you rate Pepco’s restoration response to your outage(s)?

Question Title

* 15. Do you believe installing more of Pepco’s wires underground would reduce the number of outages at your home?

Question Title

* 16. Would you be willing to pay to put wiring underground?

Question Title

* 17. Should the District Government become a municipal utility, taking over operations for Pepco?

Question Title

* 18. Do you pay a Pepco bill?

Question Title

* 19. Which type of electric service do you have?

Question Title

* 20. How many occupants are in your home or business?

Question Title

* 21. How many persons are:

Question Title

* 22. Do any occupants require utility service for medical reasons such as refrigeration for medicine or to operate critical medical equipment?

Question Title

* 23. Did you experience financial loss or incur costs due to the power outages?

Question Title

* 24. If you experienced financial loss or incurred costs due to the power outages:

  Yes No
Did your food spoil?
Did your refrigerated medicine spoil?
Did you have to leave your home due to the power outages?
Did you miss work due to the power outages?

T