SURVEY OF IRISH LANGUAGE SERVICES BY PUBLIC BODIES

REVIEW OF THE OFFICIAL LANGUAGES ACT 2003

Question Title

* Respondent's Details

Name

Position (if applicable)

Organisation (if applicable)

Address 1

Address 2

Address 3

County

Telephone

Email Address

Question Title

* Is this response the personal opinion of the respondent or is the response given on behalf of the above organisation?

Personal

On behalf of the above organisation

REVIEW OF THE OFFICIAL LANGUAGES ACT 2003

SURVEY OF IRISH LANGUAGE SERVICES BY PUBLIC BODIES

Guidelines:

There are 20 questions in this survey.

It takes 10-15 minutes on average to complete this survey.

Put an X in the relevant box(es) in each case, except where asked to put the responses in order of preference.

Contact with public bodies

(including Government Departments and offices, local authorities, universities, other third-level institutions, vocational education committees, An Garda Síochána, the Courts Service, the Revenue Commissioners, the Health Service Executive, other State agencies, boards & companies)

Question Title

* 1. Which public bodies do you have most contact with?

	Regularly	Occasionally	Never
a) Government Departments and offices	a) Government Departments and offices Regularly	a) Government Departments and offices Occasionally	a) Government Departments and offices Never
b) Local authorities	b) Local authorities Regularly	b) Local authorities Occasionally	b) Local authorities Never
c) Universities/other third-level institutions	c) Universities/other third-level institutions Regularly	c) Universities/other third-level institutions Occasionally	c) Universities/other third-level institutions Never
d) Vocational education committees	d) Vocational education committees Regularly	d) Vocational education committees Occasionally	d) Vocational education committees Never
e) An Garda Síochána	e) An Garda Síochána Regularly	e) An Garda Síochána Occasionally	e) An Garda Síochána Never
f) The Courts Service	f) The Courts Service Regularly	f) The Courts Service Occasionally	f) The Courts Service Never
g) The Revenue Commissioners	g) The Revenue Commissioners Regularly	g) The Revenue Commissioners Occasionally	g) The Revenue Commissioners Never
h) The Health Service Executive	h) The Health Service Executive Regularly	h) The Health Service Executive Occasionally	h) The Health Service Executive Never
i) Other State agencies, boards and companies	i) Other State agencies, boards and companies Regularly	i) Other State agencies, boards and companies Occasionally	i) Other State agencies, boards and companies Never

Question Title

* 2. What methods do you most commonly use when contacting public bodies seeking a service (in either Irish or English)?

	Regularly	Occasionally	Never
a) Contact by telephone	a) Contact by telephone Regularly	a) Contact by telephone Occasionally	a) Contact by telephone Never
b) Visit to reception office	b) Visit to reception office Regularly	b) Visit to reception office Occasionally	b) Visit to reception office Never
c) Meeting with officials	c) Meeting with officials Regularly	c) Meeting with officials Occasionally	c) Meeting with officials Never
d) Letter/email correspondence	d) Letter/email correspondence Regularly	d) Letter/email correspondence Occasionally	d) Letter/email correspondence Never
e) Filling out forms	e) Filling out forms Regularly	e) Filling out forms Occasionally	e) Filling out forms Never
f) Using the website	f) Using the website Regularly	f) Using the website Occasionally	f) Using the website Never
g) Using other online services	g) Using other online services Regularly	g) Using other online services Occasionally	g) Using other online services Never
h) Using official documents	h) Using official documents Regularly	h) Using official documents Occasionally	h) Using official documents Never
i) In the courts	i) In the courts Regularly	i) In the courts Occasionally	i) In the courts Never

Question Title

* 3. From your experience, when you contacted public bodies, were you satisfied that services in Irish were available to the same standard as in English?

	Very satisfied	Satisfied	Dissatisfied	Very dissatisfied
a) Contact by telephone	a) Contact by telephone Very satisfied	a) Contact by telephone Satisfied	a) Contact by telephone Dissatisfied	a) Contact by telephone Very dissatisfied
b) Visit to reception office	b) Visit to reception office Very satisfied	b) Visit to reception office Satisfied	b) Visit to reception office Dissatisfied	b) Visit to reception office Very dissatisfied
c) Meeting with officials	c) Meeting with officials Very satisfied	c) Meeting with officials Satisfied	c) Meeting with officials Dissatisfied	c) Meeting with officials Very dissatisfied
d) Letter/email correspondence	d) Letter/email correspondence Very satisfied	d) Letter/email correspondence Satisfied	d) Letter/email correspondence Dissatisfied	d) Letter/email correspondence Very dissatisfied
e) Filling out forms	e) Filling out forms Very satisfied	e) Filling out forms Satisfied	e) Filling out forms Dissatisfied	e) Filling out forms Very dissatisfied
f) Using the website	f) Using the website Very satisfied	f) Using the website Satisfied	f) Using the website Dissatisfied	f) Using the website Very dissatisfied
g) Using other online services	g) Using other online services Very satisfied	g) Using other online services Satisfied	g) Using other online services Dissatisfied	g) Using other online services Very dissatisfied
h) Using official documents	h) Using official documents Very satisfied	h) Using official documents Satisfied	h) Using official documents Dissatisfied	h) Using official documents Very dissatisfied
i) In the courts	i) In the courts Very satisfied	i) In the courts Satisfied	i) In the courts Dissatisfied	i) In the courts Very dissatisfied

Question Title

* 4. In your opinion, what are the most important services that public bodies should provide in Irish?

	Very important	Important	Not important
a) Telephone/reception service	a) Telephone/reception service Very important	a) Telephone/reception service Important	a) Telephone/reception service Not important
b) Officials who can do business through Irish	b) Officials who can do business through Irish Very important	b) Officials who can do business through Irish Important	b) Officials who can do business through Irish Not important
c) Written or electronic correspondence	c) Written or electronic correspondence Very important	c) Written or electronic correspondence Important	c) Written or electronic correspondence Not important
d) Forms/bills/receipts	d) Forms/bills/receipts Very important	d) Forms/bills/receipts Important	d) Forms/bills/receipts Not important
e) Information leaflets/brochures	e) Information leaflets/brochures Very important	e) Information leaflets/brochures Important	e) Information leaflets/brochures Not important
f) Websites	f) Websites Very important	f) Websites Important	f) Websites Not important
g) Other online services, e.g. payments, registration	g) Other online services, e.g. payments, registration Very important	g) Other online services, e.g. payments, registration Important	g) Other online services, e.g. payments, registration Not important
h) Official documents	h) Official documents Very important	h) Official documents Important	h) Official documents Not important
(i). Annual reports	(i). Annual reports Very important	(i). Annual reports Important	(i). Annual reports Not important
(ii). Financial statements/audited accounts	(ii). Financial statements/audited accounts Very important	(ii). Financial statements/audited accounts Important	(ii). Financial statements/audited accounts Not important
(iii). County development plans	(iii). County development plans Very important	(iii). County development plans Important	(iii). County development plans Not important
(iv). Public policy proposals	(iv). Public policy proposals Very important	(iv). Public policy proposals Important	(iv). Public policy proposals Not important
(v). Strategy statements	(v). Strategy statements Very important	(v). Strategy statements Important	(v). Strategy statements Not important
(vi). Other	(vi). Other Very important	(vi). Other Important	(vi). Other Not important

(please list)

Publications

Question Title

* 5. Are you satisfied with the way public bodies provide the following publications in Irish or bilingually?

	Satisfied	Dissatisfied	I don't use them
a) Information leaflets/brochures	a) Information leaflets/brochures Satisfied	a) Information leaflets/brochures Dissatisfied	a) Information leaflets/brochures I don't use them
b) Application forms	b) Application forms Satisfied	b) Application forms Dissatisfied	b) Application forms I don't use them
c) Corporate documents, e.g. annual reports, audited accounts, county development plans, public policy proposals, strategy statements	c) Corporate documents, e.g. annual reports, audited accounts, county development plans, public policy proposals, strategy statements Satisfied	c) Corporate documents, e.g. annual reports, audited accounts, county development plans, public policy proposals, strategy statements Dissatisfied	c) Corporate documents, e.g. annual reports, audited accounts, county development plans, public policy proposals, strategy statements I don't use them
d) Other	d) Other Satisfied	d) Other Dissatisfied	d) Other I don't use them

(please list)

Question Title

* 6. Would you use the Irish or bilingual versions of official publications if they were available to the same standard as the English versions?

	Yes	No
a) Information leaflets/brochures	a) Information leaflets/brochures Yes	a) Information leaflets/brochures No
b) Application forms	b) Application forms Yes	b) Application forms No
c) Corporate documents, e.g. annual reports, audited accounts, county development plans, public policy proposals, strategy statements	c) Corporate documents, e.g. annual reports, audited accounts, county development plans, public policy proposals, strategy statements Yes	c) Corporate documents, e.g. annual reports, audited accounts, county development plans, public policy proposals, strategy statements No
d) Other	d) Other Yes	d) Other No

(please list)

Question Title

* 7. Would you like to see the following publications available in Irish or bilingually?

	In Irish	Bilingually
a) Information leaflets/brochures	a) Information leaflets/brochures In Irish	a) Information leaflets/brochures Bilingually
b) Application forms	b) Application forms In Irish	b) Application forms Bilingually
c) Corporate documents, e.g. annual reports, audited accounts, county development plans, public policy proposals, strategy statements	c) Corporate documents, e.g. annual reports, audited accounts, county development plans, public policy proposals, strategy statements In Irish	c) Corporate documents, e.g. annual reports, audited accounts, county development plans, public policy proposals, strategy statements Bilingually
d) Other	d) Other In Irish	d) Other Bilingually

(please list)

Question Title

* 8. Do you prefer official publications to be available as follows?

The Irish and English version under one cover in hard copy format

The Irish and English version, side by side, under one cover in hard copy format

A bilingual version available electronically instead of in hard copy format

Other

(please list)

Communication

Question Title

* 9. How do you usually communicate with public bodies in Irish?

	Always	Regularly	Occasionally	Never
a. On the telephone	a. On the telephone Always	a. On the telephone Regularly	a. On the telephone Occasionally	a. On the telephone Never
b. By email	b. By email Always	b. By email Regularly	b. By email Occasionally	b. By email Never
c. By letter	c. By letter Always	c. By letter Regularly	c. By letter Occasionally	c. By letter Never
d. Filling out forms	d. Filling out forms Always	d. Filling out forms Regularly	d. Filling out forms Occasionally	d. Filling out forms Never
e. Visit to reception office	e. Visit to reception office Always	e. Visit to reception office Regularly	e. Visit to reception office Occasionally	e. Visit to reception office Never
f. Meeting with officials	f. Meeting with officials Always	f. Meeting with officials Regularly	f. Meeting with officials Occasionally	f. Meeting with officials Never
g. Other	g. Other Always	g. Other Regularly	g. Other Occasionally	g. Other Never

(please list)

Question Title

* 10. Are you satisfied with the standard of service in Irish provided by public bodies in the following areas?

	Very satisfied	Satisfied	Dissatisfied	Very dissatisfied
a) On the telephone	a) On the telephone Very satisfied	a) On the telephone Satisfied	a) On the telephone Dissatisfied	a) On the telephone Very dissatisfied
b) By email	b) By email Very satisfied	b) By email Satisfied	b) By email Dissatisfied	b) By email Very dissatisfied
c) By letter	c) By letter Very satisfied	c) By letter Satisfied	c) By letter Dissatisfied	c) By letter Very dissatisfied
d) Filling out forms	d) Filling out forms Very satisfied	d) Filling out forms Satisfied	d) Filling out forms Dissatisfied	d) Filling out forms Very dissatisfied
e) Visit to reception office	e) Visit to reception office Very satisfied	e) Visit to reception office Satisfied	e) Visit to reception office Dissatisfied	e) Visit to reception office Very dissatisfied
f) Meeting with officials	f) Meeting with officials Very satisfied	f) Meeting with officials Satisfied	f) Meeting with officials Dissatisfied	f) Meeting with officials Very dissatisfied
g) Other	g) Other Very satisfied	g) Other Satisfied	g) Other Dissatisfied	g) Other Very dissatisfied

(please list)

Question Title

* 11. If the same level of service were provided in Irish as in English, would you prefer to communicate with public bodies through Irish?

	Always	Regularly	Occasionally	Never
a) On the telephone	a) On the telephone Always	a) On the telephone Regularly	a) On the telephone Occasionally	a) On the telephone Never
b) By email	b) By email Always	b) By email Regularly	b) By email Occasionally	b) By email Never
c) By letter	c) By letter Always	c) By letter Regularly	c) By letter Occasionally	c) By letter Never
d) Filling out forms	d) Filling out forms Always	d) Filling out forms Regularly	d) Filling out forms Occasionally	d) Filling out forms Never
e) Visit to reception office	e) Visit to reception office Always	e) Visit to reception office Regularly	e) Visit to reception office Occasionally	e) Visit to reception office Never
f) Meeting with officials	f) Meeting with officials Always	f) Meeting with officials Regularly	f) Meeting with officials Occasionally	f) Meeting with officials Never
g) Other	g) Other Always	g) Other Regularly	g) Other Occasionally	g) Other Never

(please list)

Electronic Services

Question Title

* 12. What electronic services provided by public bodies do you use most often?

	Regularly	Occasionally	Never
a) Websites	a) Websites Regularly	a) Websites Occasionally	a) Websites Never
b) Online payments	b) Online payments Regularly	b) Online payments Occasionally	b) Online payments Never
c) Other electronic services, e.g. applications, registration, questionnaires, surveys	c) Other electronic services, e.g. applications, registration, questionnaires, surveys Regularly	c) Other electronic services, e.g. applications, registration, questionnaires, surveys Occasionally	c) Other electronic services, e.g. applications, registration, questionnaires, surveys Never
d) Other	d) Other Regularly	d) Other Occasionally	d) Other Never

(please list)

Question Title

* 13. If you use electronic services provided by public bodies, do you usually use the Irish or the English version?

	Always the Irish version if available	Always the English version
a) Websites	a) Websites Always the Irish version if available	a) Websites Always the English version
b) Online payments	b) Online payments Always the Irish version if available	b) Online payments Always the English version
c) Other electronic services, e.g. applications, registration, questionnaires, surveys	c) Other electronic services, e.g. applications, registration, questionnaires, surveys Always the Irish version if available	c) Other electronic services, e.g. applications, registration, questionnaires, surveys Always the English version
d) Other	d) Other Always the Irish version if available	d) Other Always the English version

(please list)

Question Title

* 14. How satisfied are you with the availability and operation of electronic services provided by public bodies in Irish?

	Very satisfied	Satisfied	Dissatisfied	Very dissatisfied
a) Websites	a) Websites Very satisfied	a) Websites Satisfied	a) Websites Dissatisfied	a) Websites Very dissatisfied
b) Online payments	b) Online payments Very satisfied	b) Online payments Satisfied	b) Online payments Dissatisfied	b) Online payments Very dissatisfied
c) Other electronic services, e.g. applications, registration, questionnaires, surveys	c) Other electronic services, e.g. applications, registration, questionnaires, surveys Very satisfied	c) Other electronic services, e.g. applications, registration, questionnaires, surveys Satisfied	c) Other electronic services, e.g. applications, registration, questionnaires, surveys Dissatisfied	c) Other electronic services, e.g. applications, registration, questionnaires, surveys Very dissatisfied
d) Other	d) Other Very satisfied	d) Other Satisfied	d) Other Dissatisfied	d) Other Very dissatisfied

(please list)

The Gaeltacht

Question Title

* 15. Do you live in the Gaeltacht?

Yes

Question Title

* 16. How important is it to you that State officials, working in the Gaeltacht or serving Gaeltacht communities, are fluent in Irish?

Very important

Important

Not important

Question Title

* 17. If you are living in the Gaeltacht, how satisfied/dissatisfied are you with services in Irish that are provided by public bodies in the Gaeltacht?

Very satisfied

Satisfied

Dissatisfied

Very dissatisfied

Irish in society

Question Title

* 18. How important is it to you that both Irish and English are used with regard to the following?

	Very important	Important	Not important
a) Public body signage	a) Public body signage Very important	a) Public body signage Important	a) Public body signage Not important
b) Public body stationery	b) Public body stationery Very important	b) Public body stationery Important	b) Public body stationery Not important
c) Recorded oral announcements by public bodies	c) Recorded oral announcements by public bodies Very important	c) Recorded oral announcements by public bodies Important	c) Recorded oral announcements by public bodies Not important
d) Live oral announcements by public bodies	d) Live oral announcements by public bodies Very important	d) Live oral announcements by public bodies Important	d) Live oral announcements by public bodies Not important
e) Public body advertising	e) Public body advertising Very important	e) Public body advertising Important	e) Public body advertising Not important
f) Road and street signs	f) Road and street signs Very important	f) Road and street signs Important	f) Road and street signs Not important

The Office of An Coimisinéir Teanga

Question Title

* 19. Have you ever dealt with the Office of An Coimisinéir Teanga?

To obtain information about the Act

To make a complaint regarding the implementation of the Act

As a public body dealing with a complaint under the Act

No dealings

General Opinions

Question Title

* Respondent's Details

Question Title

* Is this response the personal opinion of the respondent or is the response given on behalf of the above organisation?

Question Title

* 1. Which public bodies do you have most contact with?

Question Title

* 2. What methods do you most commonly use when contacting public bodies seeking a service (in either Irish or English)?

Question Title

* 3. From your experience, when you contacted public bodies, were you satisfied that services in Irish were available to the same standard as in English?

Question Title

* 4. In your opinion, what are the most important services that public bodies should provide in Irish?

Question Title

* 5. Are you satisfied with the way public bodies provide the following publications in Irish or bilingually?

Question Title

* 6. Would you use the Irish or bilingual versions of official publications if they were available to the same standard as the English versions?

Question Title

* 7. Would you like to see the following publications available in Irish or bilingually?

Question Title

* 8. Do you prefer official publications to be available as follows?

Question Title

* 9. How do you usually communicate with public bodies in Irish?

Question Title

* 10. Are you satisfied with the standard of service in Irish provided by public bodies in the following areas?

Question Title

* 11. If the same level of service were provided in Irish as in English, would you prefer to communicate with public bodies through Irish?

Question Title

* 12. What electronic services provided by public bodies do you use most often?

Question Title

* 13. If you use electronic services provided by public bodies, do you usually use the Irish or the English version?

Question Title

* 14. How satisfied are you with the availability and operation of electronic services provided by public bodies in Irish?

Question Title

* 15. Do you live in the Gaeltacht?

Question Title

* 16. How important is it to you that State officials, working in the Gaeltacht or serving Gaeltacht communities, are fluent in Irish?

Question Title

* 17. If you are living in the Gaeltacht, how satisfied/dissatisfied are you with services in Irish that are provided by public bodies in the Gaeltacht?

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* 18. How important is it to you that both Irish and English are used with regard to the following?

Question Title

* 19. Have you ever dealt with the Office of An Coimisinéir Teanga?

Question Title

* 20. I would use more State services through Irish if...Please give your own views here.

* 20. I would use more State services through Irish if...

Please give your own views here.