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New Ventra App Beta Testing: Report a bug or issue

Thanks for helping us test the new Ventra app and track issues so we can fix them. This form only takes a couple minutes to fill out. We really appreciate your help! By sharing your insights, we can make a better app!

About you
This helps us reach out to you if we need more info or have information that can help with your issue.

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* Contact Information

First Name

Last Name

E-mail Address

Phone Number

Ventra app Username

About your device & app version
Tell us about the device you're using to test the app and the app you've got installed.

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* Device Operating System

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* Device Operating System Version (Android 10, iOS 13.4.1, etc.)

How to find the operating system version on your device:
• On Android devices, you can go to your device's Settings, then About phone. You'll see the "Android version" there.
• On Apple devices, you can go to Settings, then General, then About. You'll see the " Software Version" there.

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* Device Model (Google Pixel 4, Apple iPhone XR, Samsung Galaxy S10, etc.)

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* Ventra app Version (1.57.4, etc.)

To find out your app's version, go to the app's home screen and tap the menu button (vertical 3 dots in upper right), then go to Help. You'll see the app version in small text at the bottom.

The issue
Please provide as much detail as you can to help us reproduce this problem (if possible) and understand its nature.

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* Issue Severity

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* Where was Issue Found?

All parts of the app

App Home Screen

Ventra Card Management (Adding Ventra Card, Registering Ventra Card, Adding Transit Value/Pass, Autoload, Settings)

Metra Tickets (Ticket Launch, Moving Tickets)

Payment Method (Credit/Debit card, Apple Pay, Google Pay)

Trip Tools: Get directions

Trip Tools: Arrivals/departures

Trip Tools: Divvy

Tapping at Ventra Reader

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* Possible Nature

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* Issue Description
Please provide a description of the issue or bug you encountered.

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* Steps to Reproduce
Please tell us, step-by-step, how to get to where you found this and/or how to cause this issue to occur again, if possible.

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* Screenshot Upload

Please upload a screenshot of the issue if possible. Please send any videos or additional screenshots to VentraInnovations@transitchicago.com.

PNG, JPG, JPEG, GIF file types only.

Choose File

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* Contact Information

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* Device Operating System

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* Device Operating System Version (Android 10, iOS 13.4.1, etc.)

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* Device Model (Google Pixel 4, Apple iPhone XR, Samsung Galaxy S10, etc.)

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* Ventra app Version (1.57.4, etc.)

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* Issue Severity

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* Where was Issue Found?

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* Possible Nature

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* Issue DescriptionPlease provide a description of the issue or bug you encountered.

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* Steps to ReproducePlease tell us, step-by-step, how to get to where you found this and/or how to cause this issue to occur again, if possible.

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* Screenshot Upload

* Issue Description
Please provide a description of the issue or bug you encountered.

* Steps to Reproduce
Please tell us, step-by-step, how to get to where you found this and/or how to cause this issue to occur again, if possible.