TOYOTA MATERIAL HANDLING CUSTOMER SATISFACTION SURVEY

Toyota Material Handling values your feedback!

Thank you for using Toyota Material Handling. Please complete the below survey to help us improve the service levels that we provide to your business. You must complete all your contact details in Question 1 to receive your free gloves. Please allow 4-8 weeks for delivery of your gloves.

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* 1. Please enter your details

Your Name

Company

Address

Suburb

State

Post Code

Email Address

Phone Number

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* 2. Which Toyota Material Handling branch did you use to get your equipment serviced today?

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* 3. Did our service technician present in a professional and tidy manner?

	Unprofessional	Somewhat professional	Professional	Very professional
Professionalism	Professionalism Unprofessional	Professionalism Somewhat professional	Professionalism Professional	Professionalism Very professional

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* 4. Did our service technician comply with your onsite Workplace Safety and Environment policies?

Yes

Not sure / Not applicable

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* 5. How satisfied were you with the ability of our service technician to fix the issue and communicate the resolution?

	Dissatisfied	Somewhat satisfied	Satisfied	Very satisfied
Resolution	Resolution Dissatisfied	Resolution Somewhat satisfied	Resolution Satisfied	Resolution Very satisfied

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* 6. When phoning our office to organise servicing repairs how satisfied are you with response times to your initial call?

	Dissatisfied	Somewhat satisfied	Satisfied	Very satisfied
Organising repairs	Organising repairs Dissatisfied	Organising repairs Somewhat satisfied	Organising repairs Satisfied	Organising repairs Very satisfied

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* 7. How would you rate Toyota Material Handling servicing with regards to value for money?

	Poor	Average	Good	Excellent
Value	Value Poor	Value Average	Value Good	Value Excellent

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* 8. How likely is it that you would recommend Toyota Material Handling to a friend or colleague?

Not at all likely

Extremely likely

TOYOTA MATERIAL HANDLING CUSTOMER SATISFACTION SURVEY

Toyota Material Handling values your feedback!

Question Title

* 1. Please enter your details

Question Title

* 2. Which Toyota Material Handling branch did you use to get your equipment serviced today?

Question Title

* 3. Did our service technician present in a professional and tidy manner?

Question Title

* 4. Did our service technician comply with your onsite Workplace Safety and Environment policies?

Question Title

* 5. How satisfied were you with the ability of our service technician to fix the issue and communicate the resolution?

Question Title

* 6. When phoning our office to organise servicing repairs how satisfied are you with response times to your initial call?

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* 7. How would you rate Toyota Material Handling servicing with regards to value for money?

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* 8. How likely is it that you would recommend Toyota Material Handling to a friend or colleague?

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* 9. Is there any feedback you would like to provide as to how we can improve our service levels?

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* 10. Are there any other comments you would like to add?

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