Thank you for your recent branch transaction. We value your feedback and want to know more about your experience. Your feedback will help us improve the service we provide. If you complete the survey, you will then have the opportunity to enter a drawing to win $250.

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* 1. What is your age range?

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* 2. Where did your most recent transaction with HRCCU take place?

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* 3. How often do you visit a branch?

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* 4. Do you consider HRCCU your primary financial institution?

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* 5. Did the amount of time it took to complete your most recent transaction meet your expectations?

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* 6. Did the team member make you feel like a respected and valued member of the credit union?

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* 7. How satisfied or dissatisfied were you with our team member's overall?

  Extremely Dissatisfied Dissatisfied Neither satisfied or dissatisfied Satisfied Extremely Satisfied
Professionalism
Knowledge 
Helpfulness
Friendliness

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* 8. How would you rate your overall experience of completing your transaction?

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* 9. How likely is it that you would recommend HRCCU to a friend or colleague?

Not at all likely
Extremely likely

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* 10. Would you like to recognize any team member who went above and beyond during your visit? (Please include full name and any thoughts below)

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* 11. What suggestions do you have for improving our overall member experience?

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