OHARNG Fix-it Question Title * 1. Problem- What is the process or program that doesn’t seem to be working like it should? OK Question Title * 2. Key Activities- What are the specific process or program steps that do not appear to be working? OK Question Title * 3. Effects- What harm do these issues cause? What harm do these issues cause to the overall organization? How many wasted hours? How many unnecessary or redundant steps? OK Question Title * 4. Scope- What level(s) in the organization is this process or program impacting? OK Question Title * 5. Performance Metrics- How can the problem be measured? What measures or results would show improvement? OK Question Title * 6. Timeline- How long has this been a problem? Will this problem persist into the future or is it linked to a one-time situation? OK Question Title * 7. Optional- So that we can better follow-up in case we need additional information, please provide the below contact information Name Organization Email Address Phone Number OK DONE