Exit Question Title Enter your coverage ID (This is a 9-digit number located below the survey URL on the bottom of the form you received). Question Title Which form or letter did you receive? Change your account information Reduce coverage amount Request a beneficiary designation or change Request a cancellation of coverage Request a change to your coverage amount Request a copy of your enrollment form Question Title Please indicate the extent to which you agree or disagree with the following statements. Strongly disagree Disagree Somewhat disagree Neither agree nor disagree Somewhat agree Agree Strongly agree Handling my request took less time than I expected Handling my request took less time than I expected Strongly disagree Handling my request took less time than I expected Disagree Handling my request took less time than I expected Somewhat disagree Handling my request took less time than I expected Neither agree nor disagree Handling my request took less time than I expected Somewhat agree Handling my request took less time than I expected Agree Handling my request took less time than I expected Strongly agree The process of handling my request was easy for me The process of handling my request was easy for me Strongly disagree The process of handling my request was easy for me Disagree The process of handling my request was easy for me Somewhat disagree The process of handling my request was easy for me Neither agree nor disagree The process of handling my request was easy for me Somewhat agree The process of handling my request was easy for me Agree The process of handling my request was easy for me Strongly agree Question Title Overall, how satisfied are you with your experience so far? 1 - Not at all satisfied 2 3 4 5 6 7 8 9 10 - Very satisfied 1 - Not at all satisfied 2 3 4 5 6 7 8 9 10 - Very satisfied Question Title How likely are you to recommend us to a friend or colleague? 0 - Not at all likely 1 2 3 4 5 6 7 8 9 10 - Very likely 0 - Not at all likely 1 2 3 4 5 6 7 8 9 10 - Very likely Question Title We welcome your feedback. Question Title Enter your phone number. Question Title In order to better serve you, it is important to us that we continually receive your feedback on what you think of our services & products. Would you be willing to be a special member of our in-house research panel? Being a part of our research panel would mean that you would provide feedback regarding various topics once every three months. Yes No Enter your first and last name if you are interested Question Title Which topics are of interest to you? New product development Technology Customer experience Operations Communication / Advertising Other (please specify) Done
