Washington State Parks Customer Survey

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* 1. What state park did you visit?

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* 2. What date did you visit the park?

Date

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* 3. Have you visited this state park before?

Yes

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* 4. What made you choose this state park to visit? (Choose all that apply)

Location of park

Quality of campground settings

Cost compared to other choices (motel/hotel, cruise, etc.)

Activities, program or recreational opportunities at this park

Natural or cultural features that make this park special

It was recommended to me

Previously visited

My first choice park was not available

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* 5. Do you currently have a valid annual Discover Pass?

Yes

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* 6. How did you learn about this state park? (Choose all that apply.)

WA State Parks official website

Other internet websites

Social media

Blogs

Brochures

Maps

Newspapers

Magazines

Travel guides

Television

Radio

Highway Signs

Friends or Family

Other (please specify)

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* 7. What activities did you participate in while at the park? (Choose all that apply.)

Biking

Bird/Wildlife Watching

Boating/Canoe/Paddleboat

Camped including cabin, yurt, etc.

Dog Walking

Fishing/Shellfishing

Geocaching

Hiking/Walking/Running

Horse Riding

Photography

Picnicking

Playground

Riding Off-Road Vehicles

Solitude/Relaxation

Special Event

Swimming

Visited Interpretive Center/Attended educational program

Other (please specify)

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* 8. What type of overnight accommodation did you use in the park?

Did not stay overnight in the park

Tent

Car camped

Cabin, Yurt, or Rustic Shelter

Vacation Home

Boat

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* 9. How satisfied or dissatisfied were you with park staff in the following areas?

	Very dissatisfied	Dissatisfied	Satisfied	Very Satisfied	Not applicable
Presence of park personnel	Presence of park personnel Very dissatisfied	Presence of park personnel Dissatisfied	Presence of park personnel Satisfied	Presence of park personnel Very Satisfied	Presence of park personnel Not applicable
Courteousness of park personnel	Courteousness of park personnel Very dissatisfied	Courteousness of park personnel Dissatisfied	Courteousness of park personnel Satisfied	Courteousness of park personnel Very Satisfied	Courteousness of park personnel Not applicable
Feeling welcome in the park	Feeling welcome in the park Very dissatisfied	Feeling welcome in the park Dissatisfied	Feeling welcome in the park Satisfied	Feeling welcome in the park Very Satisfied	Feeling welcome in the park Not applicable
Overall feeling of security while in the park	Overall feeling of security while in the park Very dissatisfied	Overall feeling of security while in the park Dissatisfied	Overall feeling of security while in the park Satisfied	Overall feeling of security while in the park Very Satisfied	Overall feeling of security while in the park Not applicable
Responsive to your needs	Responsive to your needs Very dissatisfied	Responsive to your needs Dissatisfied	Responsive to your needs Satisfied	Responsive to your needs Very Satisfied	Responsive to your needs Not applicable
Professional appearance	Professional appearance Very dissatisfied	Professional appearance Dissatisfied	Professional appearance Satisfied	Professional appearance Very Satisfied	Professional appearance Not applicable

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* 10. How satisfied or dissatisfied were you with the following during your stay in the park?

	Very Dissatisfied	Dissatisfied	Satisfied	Very Satisfied	Not applicable
General appearance of the park (maintenance, upkeep and litter control of grounds and trails)	General appearance of the park (maintenance, upkeep and litter control of grounds and trails) Very Dissatisfied	General appearance of the park (maintenance, upkeep and litter control of grounds and trails) Dissatisfied	General appearance of the park (maintenance, upkeep and litter control of grounds and trails) Satisfied	General appearance of the park (maintenance, upkeep and litter control of grounds and trails) Very Satisfied	General appearance of the park (maintenance, upkeep and litter control of grounds and trails) Not applicable
Clean and functional restrooms and showers	Clean and functional restrooms and showers Very Dissatisfied	Clean and functional restrooms and showers Dissatisfied	Clean and functional restrooms and showers Satisfied	Clean and functional restrooms and showers Very Satisfied	Clean and functional restrooms and showers Not applicable
Condition of your campsite or other overnight accommodation (maintenance and upkeep)	Condition of your campsite or other overnight accommodation (maintenance and upkeep) Very Dissatisfied	Condition of your campsite or other overnight accommodation (maintenance and upkeep) Dissatisfied	Condition of your campsite or other overnight accommodation (maintenance and upkeep) Satisfied	Condition of your campsite or other overnight accommodation (maintenance and upkeep) Very Satisfied	Condition of your campsite or other overnight accommodation (maintenance and upkeep) Not applicable
Ease of movement/accessibility (for wheelchair, stroller, or other mobility aids)	Ease of movement/accessibility (for wheelchair, stroller, or other mobility aids) Very Dissatisfied	Ease of movement/accessibility (for wheelchair, stroller, or other mobility aids) Dissatisfied	Ease of movement/accessibility (for wheelchair, stroller, or other mobility aids) Satisfied	Ease of movement/accessibility (for wheelchair, stroller, or other mobility aids) Very Satisfied	Ease of movement/accessibility (for wheelchair, stroller, or other mobility aids) Not applicable
Signage both to and inside the park	Signage both to and inside the park Very Dissatisfied	Signage both to and inside the park Dissatisfied	Signage both to and inside the park Satisfied	Signage both to and inside the park Very Satisfied	Signage both to and inside the park Not applicable
Children's play areas	Children's play areas Very Dissatisfied	Children's play areas Dissatisfied	Children's play areas Satisfied	Children's play areas Very Satisfied	Children's play areas Not applicable
Park concessions	Park concessions Very Dissatisfied	Park concessions Dissatisfied	Park concessions Satisfied	Park concessions Very Satisfied	Park concessions Not applicable
Value (was your visit worth the money?)	Value (was your visit worth the money?) Very Dissatisfied	Value (was your visit worth the money?) Dissatisfied	Value (was your visit worth the money?) Satisfied	Value (was your visit worth the money?) Very Satisfied	Value (was your visit worth the money?) Not applicable
Your overall park experience	Your overall park experience Very Dissatisfied	Your overall park experience Dissatisfied	Your overall park experience Satisfied	Your overall park experience Very Satisfied	Your overall park experience Not applicable

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* 11. Is the availability of the following sufficient to meet your needs?

	Yes	No	Not applicable
Miles of park trails	Miles of park trails Yes	Miles of park trails No	Miles of park trails Not applicable
Gathering places of sufficient size to accommodate your group	Gathering places of sufficient size to accommodate your group Yes	Gathering places of sufficient size to accommodate your group No	Gathering places of sufficient size to accommodate your group Not applicable
Educational opportunities (programs, walks, displays)	Educational opportunities (programs, walks, displays) Yes	Educational opportunities (programs, walks, displays) No	Educational opportunities (programs, walks, displays) Not applicable
Americans with Disabilities Act (ADA) services	Americans with Disabilities Act (ADA) services Yes	Americans with Disabilities Act (ADA) services No	Americans with Disabilities Act (ADA) services Not applicable
Rental opportunities i.e., vacation houses, cabins, etc.	Rental opportunities i.e., vacation houses, cabins, etc. Yes	Rental opportunities i.e., vacation houses, cabins, etc. No	Rental opportunities i.e., vacation houses, cabins, etc. Not applicable
Recreational opportunities, i.e., kayaks, disc golf, zip lines	Recreational opportunities, i.e., kayaks, disc golf, zip lines Yes	Recreational opportunities, i.e., kayaks, disc golf, zip lines No	Recreational opportunities, i.e., kayaks, disc golf, zip lines Not applicable
Park information at the park	Park information at the park Yes	Park information at the park No	Park information at the park Not applicable

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* 12. Which of the following would have increased your satisfaction with your visit? (Choose all that apply)

Interpretive and educational programs

Campsite privacy

More children's play areas

Communal cooking areas

Dish cleaning stations

More outdoor recreational opportunities, i.e., hiking, swimming, biking

Internet/Wi-Fi

More rental opportunities, i.e., kayaks, disc golf, zip lines

110/low amp power for charging

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* 13. Regarding your site reservation/check in process, how satisfied were you with the following?

	Very Dissatisfied	Dissatisfied	Satisfied	Very Satisfied	N/A
Ability to search by site and/or park features	Ability to search by site and/or park features Very Dissatisfied	Ability to search by site and/or park features Dissatisfied	Ability to search by site and/or park features Satisfied	Ability to search by site and/or park features Very Satisfied	Ability to search by site and/or park features N/A
Finding a site that meets your needs	Finding a site that meets your needs Very Dissatisfied	Finding a site that meets your needs Dissatisfied	Finding a site that meets your needs Satisfied	Finding a site that meets your needs Very Satisfied	Finding a site that meets your needs N/A
Reserving a site	Reserving a site Very Dissatisfied	Reserving a site Dissatisfied	Reserving a site Satisfied	Reserving a site Very Satisfied	Reserving a site N/A
Making changes to your reservation	Making changes to your reservation Very Dissatisfied	Making changes to your reservation Dissatisfied	Making changes to your reservation Satisfied	Making changes to your reservation Very Satisfied	Making changes to your reservation N/A
Checking in to your site	Checking in to your site Very Dissatisfied	Checking in to your site Dissatisfied	Checking in to your site Satisfied	Checking in to your site Very Satisfied	Checking in to your site N/A
Your reservation in general	Your reservation in general Very Dissatisfied	Your reservation in general Dissatisfied	Your reservation in general Satisfied	Your reservation in general Very Satisfied	Your reservation in general N/A

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* 14. How did you make your reservation?

Online Reservation System

1-888-CAMPOUT

Self-Registration Envelope

Did not stay overnight or book a facility at the park

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* 15. How long did it take you to check in?

5 minutes or less

6 to 10 minutes

11 to 15 minutes

More than 15 minutes

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* 16. How old are you?

18-24

25-44

45-64

65+

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* 17. Did your visit include children in your party? If so, what were their ages? (Choose all that apply.)

No children

Age 0-4

Age 5-9

Age 10-14

Age 15-17

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* 18. Which categories describe you? (Choose all that apply.)

American Indian or Alaskan Native

Asian

Black/African American

Hispanic/Latino

Middle Eastern or North African

Native Hawaiian or Other Pacific Islander

White

Some Other Race, Ethnicity or Origin

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* 19. What is the primary language you speak at home?

English

Spanish

Chinese

Vietnamese

Russian

Tagalog

Korean

Somali

Ukrainian

Other (please specify)

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* 20. What is your zip code?

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* 21. What is your combined household income?

Less than $25,000

$25,000 to $49,999

$50,000 to $74,999

$75,000 to $99,999

$100,000 to $149,999

$150,000 to $199,999

$200,000 or more

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* 1. What state park did you visit?

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* 2. What date did you visit the park?

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* 3. Have you visited this state park before?

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* 4. What made you choose this state park to visit? (Choose all that apply)

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* 5. Do you currently have a valid annual Discover Pass?

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* 6. How did you learn about this state park? (Choose all that apply.)

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* 7. What activities did you participate in while at the park? (Choose all that apply.)

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* 8. What type of overnight accommodation did you use in the park?

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* 9. How satisfied or dissatisfied were you with park staff in the following areas?

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* 10. How satisfied or dissatisfied were you with the following during your stay in the park?

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* 11. Is the availability of the following sufficient to meet your needs?

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* 12. Which of the following would have increased your satisfaction with your visit? (Choose all that apply)

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* 13. Regarding your site reservation/check in process, how satisfied were you with the following?

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* 14. How did you make your reservation?

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* 15. How long did it take you to check in?

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* 16. How old are you?

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* 17. Did your visit include children in your party? If so, what were their ages? (Choose all that apply.)

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* 18. Which categories describe you? (Choose all that apply.)

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* 19. What is the primary language you speak at home?

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* 20. What is your zip code?

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* 21. What is your combined household income?

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* 22. Please provide any additional information you would like to share about your last visit or Washington State Parks in general.