Stater Bros. Markets 2023 In-Store Experience Survey Enter for your chance to win a $100 Stater Bros. gift card!

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* 1. Which race/ethnicity best describes you? (Please choose only one.)

American Indian or Alaskan Native

Asian / Pacific Islander

Black or African American

Hispanic

White / Caucasian

Multiple ethnicity / Other (please specify)

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* 2. What is your age?

17 or younger

18-20

21-29

30-39

40-49

50-59

60 or older

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* 3. Which store did you visit today?

Store #

City

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* 4. How often do you shop at Stater Bros.?

Once a week

Once a month

About every three months

One to two times a year

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* 5. Overall, how would you rate the quality of your customer service experience today?

Very positive

Somewhat positive

Neutral

Somewhat negative

Very negative

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* 6. Upon entering the store, did one of our teammates greet you?

Yes

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* 7. How helpful did you find our teammates to be at the store?

Extremely helpful

Very helpful

Somewhat helpful

Not so helpful

Not at all helpful

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* 8. If asked, did you receive assistance from a team member?

Yes

I did not ask for assistance.

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* 9. Rate the cleanliness of your store (with 1 being the worst and 5 being the best)

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* 10. How do you feel about the volume of the music in our store?

The volume is too loud

The volume is perfect

The volume is too low

There was no music playing in the store

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* 11. How do you feel about the messages/advertisements on the in-store radio? (Select all that apply)

They are played too often

The messages are irrelevant

The messages are informative

The messages are relevant

I would like to hear more messages

I don't hear any messages/advertisements

Other (please specify)

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* 12. Would you like to hear the messages/advertisements in Spanish or another language?

Yes

Stater Bros. Markets 2023 In-Store Experience Survey Enter for your chance to win a $100 Stater Bros. gift card!

Question Title

* 1. Which race/ethnicity best describes you? (Please choose only one.)

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* 2. What is your age?

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* 3. Which store did you visit today?

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* 4. How often do you shop at Stater Bros.?

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* 5. Overall, how would you rate the quality of your customer service experience today?

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* 6. Upon entering the store, did one of our teammates greet you?

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* 7. How helpful did you find our teammates to be at the store?

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* 8. If asked, did you receive assistance from a team member?

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* 9. Rate the cleanliness of your store (with 1 being the worst and 5 being the best)

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* 10. How do you feel about the volume of the music in our store?

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* 11. How do you feel about the messages/advertisements on the in-store radio? (Select all that apply)

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* 12. Would you like to hear the messages/advertisements in Spanish or another language?

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* 13. If yes, what other language(s) would you like to hear?

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* 14. Do you have any other comments, questions, or concerns you would like to share with us?