VRF Feedback Survey

Introduction

St Martin-in-the-Fields Charity are committed to delivering the VRF (Vicar’s Relief Fund) to enable people to access funds to prevent eviction and access accommodation. To ensure we do this effectively we are reviewing our processes (from registration through to the application and post grant evidence submission), with a view to making improvements to the process at the start of the next financial year (April 2023).

We would like to hear from frontline workers across the UK who have used the VRF. We would be incredibly grateful if you would complete the following short survey so we can feed your experiences of applying to the VRF into our review process.

Please be honest in your feedback to help us identify improvements. We can’t guarantee all suggested changes will be implemented but we do promise to read and consider all comments and where possible, put plans in place in the short and longer term to address issues raised.

All survey responses are anonymous and will not impact on any future applications you may make to the VRF. You can view our privacy notice here.

The deadline for submitting your response is 10th February 2023.

Question Title

* 1. How easy or difficult did you find registering to be a user of the VRF?

Very Easy

Easy

Neither Easy or Difficult

Difficult

Very Difficult

Please explain your answer

Question Title

* 2. Approximately how often do you submit a grant application to the VRF?

More than once a week

Once a week

Once a month

Once every two months

Once every six months

Less than once every six months

Question Title

* 3. How clear do you find the criteria for what you can and can’t apply for?

Very Clear

Clear

Neither Clear or Unclear

Unclear

Very unclear

Please explain your answer

Question Title

* 4. How easy or difficult do you find completing the VRF application form?

Very Easy

Easy

Neither Easy or Difficult

Difficult

Very Difficult

Please explain your answer

Question Title

* 5. What would improve the application process?

Question Title

* 6. How easy or difficult is it to submit supporting evidence with your application?

Very Easy

Easy

Neither Easy or Difficult

Difficult

Very Difficult

Please explain your answer

Question Title

* 7. How easy or difficult is it to submit post grant evidence confirming how the grant was used?

Very Easy

Easy

Neither Easy or Difficult

Difficult

Very Difficult

Please explain your answer

Question Title

* 8. Please share any other feedback about the VRF.

Question Title

* 9. Are you aware of the Frontline Network and the resources it provides?

Yes