VA Internal Customer Experience Feedback

If you are a Veteran or family member who has a specific question or concern, please call 1-800-MyVA411 (800-698-2411).

Question Title

* What is your professional role while interacting with VA?

Journalist

State, county, or local public-sector employee

Tribal Representative

Veterans Service Organization Employee

Non-profit Employee

Private-sector organization employee

Community Leader or CVEB Member

Non-VA federal employee

VA Employee

Please tell us about your overall experience interacting with VA as a whole on this page.

Question Title

* VA is easy to work with.

Strongly disagree

Disagree

Neither agree nor disagree

Agree

Strongly agree

Question Title

* VA employees respond in a timely manner when I reach out with questions.

Strongly disagree

Disagree

Neither agree nor disagree

Agree

Strongly agree

Question Title

* VA employees provide complete answers to my queries.

Strongly disagree

Disagree

Neither agree nor disagree

Agree

Strongly agree

Question Title

* VA employees proactively communicate with me about VA-related news and issues.

Strongly disagree

Disagree

Neither agree nor disagree

Agree

Strongly agree

Question Title

* VA employees treat me the same as others in my field.

Strongly disagree

Disagree

Neither agree nor disagree

Agree

Strongly agree

Question Title

* I am satisfied with my work-related VA experience.

Strongly disagree

Disagree

Neither agree nor disagree

Agree

Strongly agree

Question Title

* What VA organization do you primarily interact with?

Office of Public and Intergovernmental Affairs

Veterans Experience Office

Center for Minority Veterans

Center for Women Veterans

None of the above