Explorers' Edge Regional Tourism Survey Question Title * 1. The shortage of labour has led to what impacts for your company? Managers needing to fill in for colleagues/doing ‘double duty’ Increased overtime due to lack of workers Inferior customer service Foregone investment, e.g. not doing repairs and upgrades or expanding business in spite of demand Eroded ability to compete, e.g. staff feeling overworked, new hires less productive Vacancies that have gone unfilled for months Higher operating costs/reduced profits Inability to expand the season Other (please specify) OK Question Title * 2. Which of the following skills will be in greatest demand at your company in the next 3 to 5 years? Human capital/HR/people management Intercultural intelligence, communication Business analytics, social media optimization Product development and innovation Strategic planning Market research, competitive analysis Numeracy/financial planning & management skills Digital marketing, e-commerce capacity Language skills Customer service Product and service pricing Eco-efficiency, waste reduction, sustainable practices Developing strategic alliances Other (please specify) OK Question Title * 3. In the next 2 – 3 years, how many employees will your company need to hire? (Think about number of people retiring, growth projections, turnover rates…) OK Question Title * 4. This summer how many positions were there at your businesses (all available positions filled or unfilled)? OK Question Title * 5. How many positions went unfilled? OK Question Title * 6. What strategies do you employ to help attract and retain workers? OK Question Title * 7. What type of labour market information do you need and use to help inform your HR strategies? Demographic characteristics of the labour force (e.g. age, gender, immigration status) Compensation data (e.g. wages, salaries) Number of jobs in tourism industries Projections of demand for workers Required skills and education for jobs Economic projections and outlooks Labour productivity Competitiveness of sector to other industries Social impact of tourism Effect of legislative change Regional workforce development plans Other (please specify) OK DONE