HCD Virtual: AIA AAH Session: Using "Mickey's 10 Secret Design Commands" to Create World-Class Transformative Environments

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* 1. What is a therapeutic environment?

Supports clinical excellence in the treatment of the physical body.

Supports the psycho-social and spiritual needs of the patient, family, and staff.

Produces measurable positive effects on patients clinical outcomes and staff effectiveness.

All of the above.

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* 2. Why did the Imagineers develop the “10 Design Commands”?

To assure the design quality and guest experience within all Disney environments.

To keep the guest experience the same, no matter the location or venue.

To honor the Walt’s original intention of keeping experiences safe and clean.

To keep the original vision and profits at their highest levels.

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* 3. What planning concept did the Imagineers develop that has been used for healthcare environments?

Placing trash receptacles no more than 33 paces apart to assure guest cleanliness.

Separating service paths (off-stage) from guest paths (on-stage) to strengthen the story and improve safety.

Creating a visual magnet within the medical campus to reduce guest confusion.

Designing the medical campus around a “wheel and spoke” arrangement.

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* 4. What does the design of Disney Theme Parks and Therapeutic Environments have in common?

Creating positive distractions for the guest reduces their stress and increases engagement.

Creating a clean and safe environment builds guest confidence and a positive experience.

Creating positive distractions can reduce the perception of waiting times.

All of the above.

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* 5. Of the 10 Design Commandments, which is the most important and the foundation for all the others?

Communicate with Visual Literacy

Plussing

Story

Create a Visual magnet

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* 6. What are some ideas that you can do to understand the Audience you are designing for and gain empathy?

Spend a day in a wheelchair to understand the physical constraints and limitations.

Take a ride on a gurney to understand the experience of being transported between places.

Shadow and observe a caregiver on their daily responsibilities and tasks.

All of the above.

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* 7. Why is a “visual magnet” important?

It keeps the guest and family separate from the caregiver and service.

It provides a way to organize the flow of people with ideas.

It improves the wayfinding for both guest and their families.

It helps with maintaining a consistent identity and story.

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* 8. Why is it important to not visually overwhelm the guest?

A conflicting story can create distrust with the guest and discourage healing.

You need to allow room for a person’s imagination to engage with the environment.

It can cause stress with both the guest and caregiver creating conflict.

It can deter the guest experience, resulting in reduced memory.

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* 9. What are some methods to “plus” your designs?

Conduct a post-occupancy study of the performance of a health environment.

Collect satisfaction surveys from patients and staff on their experience in using the space.

Research other world-class facilities learning what has worked and not in creating a healing environment

All of the above.

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* 10. If the 10 design commands are implemented successfully, what are the results to be expected?

Improved guest and staff satisfaction

Improved medical outcomes.

Loyalty with guests, caregivers, and family.

All of the above.

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* 11. Address

Name

Company

Email Address

Phone Number

HCD Virtual: AIA AAH Session: Using "Mickey's 10 Secret Design Commands" to Create World-Class Transformative Environments

Question Title

* 1. What is a therapeutic environment?

Question Title

* 2. Why did the Imagineers develop the “10 Design Commands”?

Question Title

* 3. What planning concept did the Imagineers develop that has been used for healthcare environments?

Question Title

* 4. What does the design of Disney Theme Parks and Therapeutic Environments have in common?

Question Title

* 5. Of the 10 Design Commandments, which is the most important and the foundation for all the others?

Question Title

* 6. What are some ideas that you can do to understand the Audience you are designing for and gain empathy?

Question Title

* 7. Why is a “visual magnet” important?

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* 8. Why is it important to not visually overwhelm the guest?

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* 9. What are some methods to “plus” your designs?

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* 10. If the 10 design commands are implemented successfully, what are the results to be expected?

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* 11. Address

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* 12. Please provide your AIA Membership number: