2025 FenderBender Industry Survey Question Title * 1. Which best describes your job title? Owner, partner, president, vice president, other company official Manager, shop manager, general manager, director, administrator, superintendent Shop foreman, shop supervisor Other Question Title * 2. What best describes your business? Independent, single location Multi-shop operation (MSO) Dealer-owned shop Franchise Question Title * 3. In which region is your shop located? Midwest (IA, IL, IN, KS, KY, MI, MN, MO, ND, NE, OH, SD, WI) Northeast (CT, DE, MA, MD, ME, NH, NJ, PA, RI, VA, VT, WV) South (AL, AR, FL, GA, LA, MS, NC, OK, SC, TN, TX) West (AK, AZ, CA, CO, HI, ID, MT, NV, NM, OR, UT, WA, WY) Question Title * 4. What is the total square footage of this location? (MSOs, please use average square footage) Under 5,000 square feet 5,000-9,999 square feet 10,000-14,999 square feet 15,000-19,999 square feet 20,000 square feet or larger Question Title * 5. How many employees (including yourself) work at this location? (MSOs, please use average number of employees per location) 1-2 3-4 5-6 7-8 9-10 11 or more Question Title * 6. What is your total yearly sales volume at this location? MSOs, please use average facility sales volume Under $250,000 $250,000-$499,999 $500,000-$749,999 $750,000-$999,999 $1 million-$2.49 million $2.5 million-$4.99 million $5 million or above Question Title * 7. What percentage of total sales is the result of direct repair programs (DRPs)? 0% 1-29% 30-59% 60-89% 90% or more Question Title * 8. How many DRPs does your business have? 0 1-3 4-6 7-9 10 or more Question Title * 9. If your shop is involved in DRPs, over the past couple of years, has your business volume with them: Increased Decreased Remained the same Question Title * 10. If your shop is involved in DRPs, what are your plans for them in the next couple of years? Enroll in more DRPs Reduce my number of DRPs Eliminate my DRPs No plans for change Next
