Address: Brisbane Relief Hub - 316 St Pauls Terrace, Fortitude Valley QLD 4006

Thank you for your interest in volunteering with Emergency Relief.

About our Emergency Relief Service

The Emergency Relief Service at Wesley Mission Queensland's Brisbane Relief Hub helps people to address their immediate basic needs in times of financial crisis or hardship through material or financial aid via food hampers, snack packs and vouchers. Support is offered in a way that maintains the dignity of individuals and families and encourages self-reliance. We also link people with services available at Emergency Relief and throughout the community to help them address the challenges that are affecting their financial and general well-being.

As a vital part of our Emergency Relief Service, our volunteers can help in various ways, including:
  • Engaging with clients of the service, building rapport, and responding to emergency relief requests
  • Purchasing, receiving, packing, storing, and dispatching food
  • Receiving and responding to phone calls and other enquires
  • Conducting basic intake and assessment interviews with clients
  • Assisting in our social, lifestyle, and wellness groups
  • Cleaning and other office duties.
Volunteer shifts are available Monday to Friday, 8:30am to 4:30pm.

Volunteering with our Emergency Relief Service is a wonderful, supportive, and fun experience and a way to ensure that individuals and families in need get a helping hand when they need it most.
Emergency Relief is a welcoming and rewarding place to volunteer, where you will meet many wonderful people from various backgrounds and learn great new skills that may assist you both personally and professionally.

There are lots of other benefits to volunteering with us as well, such as:
  • Great education opportunities
  • Exclusive shopping discounts
  • Access to online and face-to-face wellness advisors
  • Invitations to social events
  • Being part of a team that is making a difference in the lives of people in our local community.

All our volunteers follow a COVID-19 safe work plan and provide proof they have received a minimum of one primary COVID-19 vaccination before they are registered in their role.

Volunteers will also be required to have a suitable current security check on file at all times. If you do not have a security check, this can be applied for through Wesley Mission Queensland at no cost to you.

For more information on our Emergency Relief Service, please visit the Wesley Mission Queensland website.
What Happens Next

Before you consider becoming an Emergency Relief volunteer, we ask that you read:


We also ask that you watch the Wesley Mission Queensland Volunteer Orientation Video to better understand volunteering with Wesley Mission Queensland.

Once you have read these documents, watched the orientation video, and are confident you would like to volunteer, please complete this quick online registration. Once we receive your registration, a Wesley Mission Queensland representative will be in contact with you to discuss the role further.   If you have any questions about this role, don't hesitate to contact the Brisbane Relief Hub Manager at (07) 3216 1579, who will be happy to answer any queries you may have.

We look forward to hearing from you!

Other Information
  • Please visit Wesley Mission Queensland's website to see our full privacy information and collection statement.
  • Wesley Mission Queensland holds the right to decline any expression of interests that they deem unsuitable without notice.
  • If you have any questions about this registration form or its contents, please do not hesitate to contact us at volunteerrelations@wmq.org.au.

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1. Please provide your personal details:

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2. Your date of birth?

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3. Please provide an emergency contact person for when you are volunteering:

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4. Do you have any special needs, time availability concerns, health issues, etc that you feel may affect your volunteer work or that we should know of in case of an emergency?

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5. Are you applying to volunteer with us as part of one of the following programs?

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6. What day or days do you prefer to volunteer?

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7. Do you have any experience interacting with people who are marginalised, socially isolated, vulnerable or at risk?

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8. Do you have any further qualities, skills, qualifications or experience you can bring to this volunteer position you would like to tell us about?

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9. Do you have any of the following security checks?
Checks must be current.

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10. Are you able to provide proof that you have received a minimum of one primary COVID-19 vaccination?

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11. If recruited as a Wesley Mission Queensland volunteer, I agree to work within the terms and guidelines outlined in the below declaration.

I understand that as a volunteer with Wesley Mission Queensland, I will be expected to:

  • Interact positively with clients, staff, volunteers, families, and the general public.
  • Understand and respect confidentiality, and maintain professional boundaries.
  • Volunteer within the guidelines of Wesley Mission Queensland's Code of Conduct.
  • Undertake any training or competencies required in the position.
  • Be prompt and reliable when rostered to volunteer and notify my supervisor promptly if I am not able to attend my shift.
  • Work within the philosophies, policies, procedures, and guidelines of Wesley Mission Queensland.
  • Supply or complete the required security check prior to commencement and ensure a current security check is on file at all times while I am actively involved as a volunteer with the service.
  • Follow a COVID-19 safe work plan and provide proof I have received a minimum of one primary COVID-19 vaccination.

I have read, understood, and am willing to follow the guidelines within the:


I have watched and understood the contents in the:

Thank you for expressing your interest in this volunteer role.
We will be in touch with you soon to discuss the position further.

By pressing "SUBMIT" I declare that the information I have provided is correct.
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