Comcast Customer Experience Representative Job Analysis Questionnaire

To support Comcast's ability to hire and retain exceptional Customer Account Executives, a new staffing tool called the Virtual Job Tryout® is being developed.

The Virtual Job Tryout is an online experience candidates will complete to assess their fit for the Customer Account Executive role. Your input is critical to develop the Virtual Job Tryout.

We’re asking you to complete this questionnaire based on your current role, to help us better understand your job including the work activities, characteristics, and skills that are required for success. This is to ensure the Virtual Job Tryout measures the key characteristics important to success for potential new hires.

HOW LONG WILL THE QUESTIONNAIRE TAKE TO COMPLETE?
The entire process should take approximately 30 minutes. If you exit the questionnaire before it is completed, your responses will not be saved. Please be sure to set aside enough time to complete this questionnaire in its entirety.

WHAT TYPES OF QUESTIONS DOES IT INCLUDE? Questions about...
(1) Activities/tasks you perform at work
(2) Skills needed to do your job effectively

PLEASE NOTE:
This questionnaire was designed to apply across a variety of job families; therefore, some questions will NOT apply to your job.

If you experience any technical issues when completing the questionnaire, please contact RatingSupport@shakercg.com; be sure to mention the Comcast Job Analysis Questionnaire.

All responses will be kept confidential.

THANK YOU!
We sincerely appreciate your time and thank you in advance for your participation!