Customer Service Survey
1.
Which part of the CRA did you contact?
Enforcement
Licensing (Adult-Use, Medical, Hemp Processor-Handlers)
Medical Marijuana Program (Patients/Caregivers)
2.
How would you rate your experience navigating the phone prompt to reach a live representative?
Extremely satisfied
Very satisfied
Moderately satisfied
Slightly satisfied
Not at all satisfied
3.
How would you rate the customer service you received based on your most recent call?
Extremely satisfied
Very satisfied
Moderately satisfied
Slightly satisfied
Not at all satisfied
4.
Would you agree the customer service representative's manner was positive and helpful?
Strongly agree
Agree
Somewhat agree
Neither agree nor disagree
Somewhat disagree
Disagree
Strongly disagree
5.
Would you have confidence calling the CRA for future questions or concerns?
Strongly agree
Agree
Somewhat agree
Neither agree nor disagree
Somewhat disagree
Disagree
Strongly disagree
6.
If you are able, please provide the name of the customer service representative(s) who assisted you.
7.
Please use this area to share any comments you would like the CRA leadership to consider when making improvements to the customer service provided by the CRA.
