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* 1. How do you feel about our timeliness in providing service?

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* 2. What is your feedback about quality of the service we deliver?

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* 3. How was your experience on timeliness of response on queries/emails?

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* 4. How good is the team in managing exception/issues?

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* 5. What do you feel about the Process Improvements initiated, if any.

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* 6. What do you feel about the skill set of the team and  areas of Improvements , if any.

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* 7. What do you feel about Wipro managing the processes independently.

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* 8. How would you rate the quality of finance representative’s communication on e-mails? (Please specify representative’s name in comments section below).

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* 9. Please rate the effectiveness of the Leadership trainings being given to the Wipro team. (Please provide any specific comments below).

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* 10. Overall Satisfaction.

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