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Please answer ALL questions

We would like to know how you feel about the services we provide so we can make sure we are meeting your needs. Your responses are directly responsible for improving these services. All responses will be kept confidential and anonymous. Thank you for you time.

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* 1. Your Age

Infant to 120
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i We adjusted the number you entered based on the slider’s scale.

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* 2. Your Sex

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* 3. Your Race/Ethnicity

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* 4. Name of Provider:

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* 5. Appointment?

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* 6. Do you consider this center your regular source of care?

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* 7. Ease of Getting Care: Ability to get in to be seen

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* 8. Ease of Getting Care: Hours Center is open

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* 9. When do you prefer scheduling your appointments?

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* 10. Ease of Getting Care: Convenience of Center's location

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* 11. Ease of Getting Care: Prompt return on calls

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* 12. Waiting: Time in waiting room

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* 13. Waiting: Time in exam room

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* 14. Waiting: Waiting for tests to be performed

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* 15. Waiting: Waiting for tests results

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* 16. STAFF:  Provider: Physician, Behavioral Health, Dentist, Nurse Practitioner - Listens to you

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* 17. STAFF:  Provider: Physician, Behavioral Health, Dentist, Nurse Practitioner - Takes enough time with you

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* 18. STAFF:  Provider: Physician, Behavioral Health, Dentist, Nurse Practitioner  - Explains what you want to know

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* 19. STAFF:  Provider: Physician, Behavioral Health, Dentist, Nurse Practitioner  - Gives you good advice and treatment

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* 20. STAFF:  Nurses, Medical Assistants and Dental Assistants - Friendly and helpful to you

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* 21. STAFF:
Nurses, Medical Assistants and Dental Assistants - Answers your questions

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* 22. STAFF:  (Health Educator, Case Manager, Outreach-Eligibility, and all others) - Friendly and helpful to you

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* 23. STAFF:  (Health Educator, Case Manager, Outreach-Eligibility, and all others) - Answers your questions

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* 24. STAFF:  (Health Educator, Case Manager, Outreach-Eligibility, and all others) - Interpretation/Translation services

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* 25. Payment: What you pay

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* 26. Payment: Explanation of charges

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* 27. Payment: Collection of payment/money

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* 28. Are you aware of that LCHC has financial assistance (i.e., sliding fee scale, budget plans, etc.)?

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* 29. Facility: Neat and clean building

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* 30. Facility: Ease of finding where to go

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* 31. Facility: Comfort and Safety while waiting

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* 32. Facility: Privacy

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* 33. Facility: Appointment days and hours

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* 34. Confidentiality: Keeping my personal information private

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* 35. The likelihood of referring your friends and relatives to us

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* 36. NOTE:  Please provide any SPECIFIC DETAIL for any item rated 3 or below:

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* 37. What do you like best about our center?

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* 38. What do you like least about our center?

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* 39. Do you have any suggestions for improvement?

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* 40. Provide information ONLY if you would like us to contact you:

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